The Deer Valley Difference
Deer Valley Guest Services
Keeping our guests happy is our top priority at Deer Valley. When we say, “Be our guest,” we mean it. That’s why Deer Valley goes the extra mile to unload your skis at our curbside valet, complimentary ski storage, and limit the number of skiers on the mountain. And that’s just a start.
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How Can We Help?
We look forward to having you as a guest at Deer Valley Resort. If you have any questions, please call:
800-424-3337 | 435-649-1000 rich-text, responsive-table
We look forward to having you as a guest at Deer Valley Resort. If you have any questions, please call:
800-424-3337 | 435-649-1000 rich-text, responsive-table
On-Site Guest Services
Look for the team in green. Our Guest Service attendants are available to assist with unloading equipment, guiding guest parking and storing your skis overnight.-
KNOW BEFORE YOU GO
Deer Valley has partnered with Park City Municipal to offer an express, direct bus from Richardson Flat Park & Ride to Snow Park Lodge. This bus will run every 20 minutes between 6 a.m. and 6 p.m., daily from December 16, 2023, through March 31, 2024. When parking is at capacity, guests will be asked to park at Richardson Flat Park & Ride and use Park City Public Transit to access the resort.
Deer Valley Resort offers complimentary parking at five base area parking lots along with a complimentary shuttle to Snow Park Lodge.
Snow Park Lodge: 2250 Deer Valley Drive South, Park City, UT 84060
IMPORTANT: All three day lodge locations, Snow Park, Silver Lake and Empire Canyon, are serviced by Park City’s complimentary transit system which runs frequently throughout the greater Park City area and within the Deer Valley Resort area.
Arrive Together, Ride Together
Guests who arrive in the same vehicle, containing three or more people who plan to ski together, will be allowed to park in Lot 2 during busy holiday periods and on weekends throughout the season. Parking capacity is limited in Lot 2 and is on a first-come, first-served basis. For Guests who are planning to ski with just one other person or on their own, parking will be available in Lots 3, 4 and 5.
Did you bring an electric vehicle? Deer Valley is pleased to offer guests the ability to charge their electric vehicles, while enjoying their time at the resort. Two adjacent charging stations in the front row of Lot 1 at Snow Park Lodge are available for guests as a complimentary service. We ask that guests only park in these spots while they are actively charging their vehicles.
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Whether you’re stopping for lunch or calling it a day, ensure your skis and poles are secure with our complimentary daytime and overnight ski storage, offered at four convenient locations throughout the resort. Complimentary daytime and overnight ski storage facilities are open daily at Snow Park Lodge and Silver Lake Lodge.
Complimentary ski storage is during the winter season only.Service Location Hours Phone Number Day and Overnight Ski Storage Snow Park Lodge
2250 Deer Valley Drive South, Park City, UT 840608 a.m. - 6 p.m. 435-645-6934 Day and Overnight Ski Storage Silver Lake Lodge
7600 Royal Street, Park City, UT 840608 a.m. - 5:30 p.m. 435-645-6733
One pair of skis per guest, per day for a maximum of seven days.
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Basket Check services and self-service lockers are available for daytime gear storage at Snow Park and Silver Lake Lodges. Both storage options allow guests unlimited access throughout the day and are available for purchase via credit card payment; cash is not accepted. All personal items should fit into a 12" x 12" x 9" basket or 17" x 13" x 17" locker. Self-service lockers may be reserved for up to seven days of use, with the option to extend the reservation in increments of one to seven days. In Basket Check, complimentary overnight boot storage is also available. Please note that stored boots should be retrieved by early morning to avoid a daily fee.
*Unlimited access throughout the day. Open only during the winter season. Prices are subject to change. rich-text, responsive-tableService Price Location Hours Phone Number *Basket Check | Self Service Lockers $20 Snow Park Lodge
2250 Deer Valley Drive South, Park City, UT 840608 a.m. - 4:30 p.m. 435-645-6605 *Basket Check | Self Service Lockers $20 Silver Lake Lodge
7600 Royal Street, Park City, UT 840608:30 a.m. - 4:30 p.m. 435-645-6709 -
Visit our Information Desks to answer your questions, for lost and found items and for assistance with arranging activities throughout Park City.
Open only during the winter season. rich-text, responsive-tableService Location Hours Phone Number Information Desk Snow Park Lodge
2250 Deer Valley Drive South, Park City, UT 840608 a.m. - 5 p.m. 435-645-6520 Information Desk Silver Lake Lodge
7600 Royal Street, Park City, UT 840608 a.m. - 5 p.m. 435-645-6709 -
Lost something on the mountain? No need to worry. We have dedicated Lost and Found locations at two of our primary on-mountain locations: Snow Park Lodge and Silver Lake Lodge. Our Lost and Found is staffed by friendly and knowledgeable Guest Services staff who are ready to help you. Whether you've misplaced your ski gear, personal belongings, or anything else, we're here to assist.
Don't worry if you can't make it to our Lost and Found locations in person. We've made it even more convenient with our online Lost and Found request form. Please fill out our Lost Item Form with detailed information. Our Guest Services team will review your submission and do their best to assist you in locating your belongings. rich-text, responsive-table -
Professional patrollers are present on the mountain daily, providing guest information and emergency assistance. Patrol buildings are located at the top of the Sterling Express, Empire Express, Lady Morgan Express, Carpenter Express, Northside Express, and Mountaineer Express chairlifts and Jordanelle Express Gondola. Patrollers are on duty 9 a.m. - 4:30 p.m., daily. If you witness an accident, please notify the appropriate Ski Patrol using the contact information below. To protect an injured skier, vertically cross your skis in the snow uphill from the accident until a Patroller arrives.
Location Service Area Phone Number Intermountain Deer Valley Ski Clinic - Snow Park Lower mountain or base 435-645-6800 Intermountain Deer Valley Ski Clinic - Silver Lake Silver Lake Lodge or mid-mountain 435-645-6800 Intermountain Deer Valley Ski Clinic - Empire Canyon Empire Canyon or upper-mountain 435-645-6800
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Ship Skis
Ship Skis is the world’s premier ski and luggage shipping service designed to enhance your travel experience to and from the slopes. Door-to-door shipping is offered globally, and every bag comes with an on-time delivery guarantee, complimentary insurance, real-time tracking and so much more. So, whether you're looking to save time or simply want to avoid dragging your winter gear around the airport on your next trip, you can count on Ship Skis.
